Privacy Policy

INFORMATION GATHERED BY FUELETAUTOMOTIVE.COM. This is online privacy policy (“Policy”). This policy applies only to activities FUELETAUTOMOTIVE.COM engages in on its website and does not apply to FUELETAUTOMOTIVE.COM activities that are "offline" or unrelated to the website.

FUELETAUTOMOTIVE.COM collects certain anonymous data regarding the usage of the website. This information does not personally identify users, by itself or in combination with other information, and is gathered to improve the performance of the website. The anonymous data collected by the FUELETAUTOMOTIVE.COM website can include information such as the type of browser you are using, and the length of the visit to the website. You may also be asked to provide personally identifiable information on the FUELETAUTOMOTIVE.COM website, which may include your name, address, telephone number and e-mail address. This information can be gathered when feedback or e-mails are sent to FUELETAUTOMOTIVE.COM, when you register for services, or make purchases via the website. In all such cases you have the option of providing us with personally identifiable information.

Personal Contact Information

Fuelet Automotive may collect the following information from users of our site: first name, last name, street address, area and city, phone and contact numbers, e-mail address, GPS location (mobile site), ID (collectively, "Personally Identifiable Information" or "PII").

In addition, Fuelet Automotive may collect information regarding Fuelet Automotive account holders' past Fuelet Automotive orders, favorite products and shops, customer service inquiries, service/garage/shop reviews and certain social networking preferences (e.g. pages you "Like" or "Recommend").

Fuelet Automotive also uses web analytics software to track and analyze traffic on the site in connection with Fuelet Automotive advertising and promotion of Fuelet Automotive products/services. Fuelet Automotive may publish these statistics or share them with third parties without including PII.

Non-Personally Identifiable Information (or "Non-PII") is aggregated information, demographic information and any other information that does not reveal your specific identity. We and our third party service providers may collect Non-PII from you, including your MAC address, your computer type, screen resolution, OS version, Internet browser and demographic data, for example your location, gender and date of birth and we may aggregate PII in a manner such that the end-product does not personally identify you or any other user of the Site, for example, by using PII to calculate the percentage of our users who have a particular telephone area code. We and our third party service providers may also use cookies, pixel tags, web beacons, and other similar technologies to better serve you with more tailored information and facilitate your ongoing use of our Site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies. To learn more about cookies, please visit

IP Addresses are the Internet Protocol addresses of the computers that you are using. Your IP Address is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). This number is identified and logged automatically in our server log files whenever users visit the Site, along with the time(s) of such visit(s) and the page(s) that were visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many websites.

Use of your Information

Fuelet Automotive uses PII to create users' Fuelet Automotive accounts, to communicate with users about Fuelet Automotive products & services, to offer users additional services, promotions and special offers and to charge for purchases made through Fuelet Automotive. Users may affirmatively opt-out of receiving promotional communications from Fuelet Automotive by visiting Personal account page and providing Fuelet Automotive with their e-mail address via the opt-out link. Fuelet Automotive may also use PII to enforce Fuelet Automotive terms of use and service.

Fuelet Automotive uses cookies to remember users on the site and to enhance users' experience on the site. For example, when users with Fuelet Automotive accounts return to the site, cookies identify those users and allow the site to provide certain user-specific information such as Fuelet Automotive login information, choice of website language and country selection in addition to any other information we might collect in the future. Fuelet Automotive does not sell the information it collects to third parties. Fuelet Automotive shares collected PII to third-party vendors and service providers with whom Fuelet Automotive works to provide application programming interfaces ("APIs") and other functions for the site in connection with the delivery of Fuelet Automotive services. In addition, Fuelet Automotive shares users' Fuelet Automotive order content, special order instructions, first and last name, street address and telephone number with restaurants where users' orders are placed to the extent necessary to process those orders. Fuelet Automotive may also disclose PII to third parties such as attorneys, collection agencies, tribunals or law enforcement authorities pursuant to valid requests in connection with alleged violations of Fuelet Automotive terms of use and service or other alleged contract violations, infringement or similar harm to persons or property.

User generated content posted through the site such as service/product reviews and certain social networking preferences (e.g. pages you "Like" or "Recommend") may be viewed by the general public. Accordingly, Fuelet Automotive cannot ensure the privacy of any PII included in such user generated content.

Non-Personally Identifiable Information. Because Non-PII does not personally identify you, we may use such information for any purpose. In addition, we reserve the right to share such Non PII, which does not personally identify you, with our affiliates and with other third parties, for any purpose. In some instances, we may combine Non-PII with PII (such as combining your name with your geographical location). If we do combine any Non-PII with PII, the combined information will be treated by us as PII hereunder as long as it is so combined.

IP Addresses. We use IP addresses for purposes such as calculating site usage levels, helping diagnose server problems, and administering the site. We may also use and disclose IP Addresses for all the purposes for which we use and disclose PII. Please note that we treat IP Addresses, server log files and related information as Non-PII, except where we are required to do otherwise under applicable law.

Your Email Address

To register for an account, we require you to supply us with your email address, or other information needed to contact you online and over the phone. We use your e-mail address and other contact information you provide us with to confirm your order and to communicate with you in case of an order problem, so one cannot register without an e-mail address. If you supply us with your email address, you may later access it, update it, modify it and delete any inaccuracies by accessing your account through my account information link on the user main page. You may also choose simply not to provide us with your email address; however you will not be able to register on the website and place orders. We communicate part of your contact information (name, surname, order delivery address and phone number) with the member products/service from which you have placed an order. We also use this information to facilitate and improve your use of the website, to communicate with you, for internal purposes and to comply with any requirements of law. This information may be disclosed to our staff and to third parties involved in the delivery of your order or the analysis and support of your use of the website. We do not sell and will not divulge your personal contact information to third parties other than as specified in this Privacy Policy without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime).

ATM, Credit cards and Payment Information

When you place an order through the website, you are required to select a method of payment. Fuelet Automotive is not interested in your debit/credit card information nor do store any of your debit/credit information, since orders could be paid at the door directly to the trader through methods of payment such as cash, credit card or payment checks. Online debit/ credit card payment is also an option and for some trader it can be the only method of payment. For transactions with online debit/credit cards, we transmit your entire card information to the appropriate debit/credit card company in an encrypted format with globally accepted rules and applications during order processing. Upon your choice, we keep a part of your card information in an encrypted format, taking precaution to maintain physical, electronic and procedural safeguards over your credit card information.

Order Placement Information

Personal information required during the order process includes name, address, phone number, email address and other similar information used to identify you and complete an order. Personal information collected at our site will be shared with a trader when processing your order. We have an agreement with all member trading, restricting disclosure or further processing of personal information provided to them by us. Your personal information will be used to notify you of your order status. Personal information will not be shared with any of our business partners or affiliates without your permission. It is treated as confidential, and will not be disclosed to outside parties, unless compelled by applicable legislation. We only send marketing emails to those people who have specifically requested to receive this information.

Do we disclose your personal information

We may disclose your information to our staff and to third parties involved in the delivery of your order, and the analysis and support of your use of the website. We may disclose your information if necessary to protect our legal rights, if the information relates to actual or threatened harmful conduct, or we have good faith belief that such action is necessary to (1) conform to the requirements of law or comply with governmental orders, court orders, or legal process served on us or (2) to protect and defend our property or other rights, the users of the website or the public. This includes exchanging information with other companies and organizations for fraud protection and credit risk protection.

How is Personally Identifiable Information Disclosed

We may disclose PII:

To our third party service providers who provide services such as website hosting, data analysis, payment processing, order fulfillment, infrastructure provision, IT services, customer service, e-mail delivery services, credit card processing and other similar services to enable them to provide services.

As required to fulfill your purchase (e.g., to our trading partners to enable them to fulfill your order).

To identify you to any person to whom you send messages regarding Site-related content through the Site.

To third parties sponsors of Promotions (irrespective of whether such Promotions are hosted by us), or otherwise in accordance with the rules applicable to such Promotion. You should carefully review the rules, if any, of each Promotion in which you participate, as they may contain additional important information about a sponsor's or other third parties’ use of your PII. To the extent that the terms and conditions of such rules concerning the treatment of your PII conflict with this Privacy Policy, the terms and conditions of such rules shall control.

to an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings).

as we believe to be appropriate: (a) under applicable law including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to permit us to pursue available remedies or limit the damages that we may sustain.


When you visit our site, our server sends your computer a "cookie." This cookie is a small packet of information that identifies you as a user of our system. Cookies save you time by retaining your contact information. Cookies do not deliver viruses, and can only be read by the server that sent you the cookie. You have the ability to accept or decline cookies by modifying the settings in your browser. Please bear in mind however, that you may not be able to use all the features of our site if cookies are disabled.

Protection of your Personal Information

Our website has secure pages to collect user information and most critical data is stored in encrypted form. We use various technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. Our servers use Secure Sockets Layer (SSL) and encryption technology that works with Netscape Navigator, Microsoft Internet Explorer, Firefox, Safari and Chrome.


We use reasonable organizational, technical and administrative measures to protect PII under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Please do not send us sensitive information through email. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the problem by contacting us in accordance with the "Contact Us" section below (note that if you choose to notify us via physical mail, this will delay the time it takes for us to respond to the problem).

Third Parties

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including without limitation any of our affiliates and any third party operating any site to which this site contains a link. The inclusion of a link on the site does not imply endorsement of the linked site by us or by our affiliates.

Information about Service/Product We Offer

It is very important to us that we provide you with the highest level of service. In order to help us do this, from time to time we may send you details of products, services, discounts, promotions and campaigns, which we think, may be of interest to you. We may send you marketing communications with your consent. If at any time you do not wish to receive these details and wish to unsubscribe from marketing communications, contact us via e-mail or log onto your account to change your relevant settings from my account link on the user main page.

Return pickup service may not be available in various regions.

Fuelet Automotive is marketplace, primarily dealing with automotive spare parts related products. A number of the products sold on the marketplace are non-returnable and non-refundable. You should read the return / refund policy applicable to the product you are purchasing at the time of placing your order. Our general refund and return policy is set out below. If you believe you are eligible to return your purchased products, please send an email to with your order number and details about the product you wish to return. We will respond at the earliest with instructions for how to return items from your order.

  • Return of your purchase and refund requests may be initiated within 3 days from the date of delivery of the relevant goods. All items must still be in new, unopened condition unless otherwise specified in this Policy.
  • Some products due to their nature, are marked as "NON-RETURNABLE PRODUCT".  In such cases, the same will be displayed prominently on the product page. Fuelet Automotive will not accept return of these products irrespective of the reason for return.
  • If the product has been used, and/or is not in a re-saleable condition, the return may not be approved, unless there is a manufacturing defect.
  • If the product is not functional due to a manufacturing defect, then the original box and all other items in the packaging, must be returned together with the product.
  • Once you initiate the return and it is accepted by us, our logistics partner will pick the product from your specified location. We will also pay the return shipping costs if the return is a result of our error i.e. (you received an incorrect or defective product, etc.).
  • For locations which are not supported for return pickups, the product has to be shipped back to us by the customer. You will be advised the same at the time of making your request.
  • Please note that shipping charges paid for by you are not refundable.
  • All our refunds are in the form of store credit notes which could be used for your future purchases; or bank transfer or credit card, deducting the shipping fees and other transaction-related charges for the return. You should expect to receive your refund within four weeks of giving your package to our logistic partner.
  • You must carefully pack the product intact to avoid any damage in transit.
  • The refund will only be approved and initiated once we receive the product back in re- saleable condition along with the original packaging.
  • Fuelet Automotive shall reserve the right to unapproved a return of a product and/or a refund to the customer if the product returned does not meet any of its guidelines or conditions.
  • If the product is not eligible to be returned, a Customer Service executive will contact you to determine your desired course of action.


  • You can choose to cancel your order any time 24 hours before your scheduled delivery. If the cancellation is needed after the dispatch of the order, you will need to initiate a return request.

Privacy Policy amendment

Fuelet Automotive may change this Privacy Policy at any time by publishing the new version on the website.

Verifying, updating and amending personal information


You can update your personal information at any time by logging-in to your membership account and accessing "My Account", where you can update your personal information mentioned in "Account Info" and "Saved Address".


Users who order as guests cannot view or change their details on the website once an order has been submitted. Any changes which affect the fulfillment of an order should be communicated directly to the applicable restaurant.


All comments, queries and requests relating to our use of your information are welcomed and should be addressed to Fuelet Automotive Auto Spare Part & Components LLC

For questions or concerns relating to our privacy policy, we can be contacted by email at or at:

P.O Box 99445 UAE
Phone: (+971) 55482 7503